Your operational confidence is paramount. If your gear doesn’t meet the standard, leverage our straightforward return and refund process
All sales are final. We do not offer returns or refunds under any circumstances.
Damaged or Faulty Items:
If your item arrives damaged or faulty, you must contact us within 24 hours of delivery with clear photos of the product, packaging, and shipping label.
Resolution
Approved claims will be eligible for exchange only. Refunds will not be provided.
Exchanges
Exchanges are only offered for items that arrive damaged or faulty.
8. Contact Information
If you have any questions about your returns, just reach out to us at sales@emeraldblindsandcurtains.co.uk. We usually get back to you within 24 business hours. Our support team is available Monday to Friday: 09:00 AM – 6:00 PM, to help you out.
